Okay so maybe not those words exactly. This week marked my first solo business trip in my new role as Regional Sales Manager and all I can say is I
want my partner back!!!
Sunday I flew out of John Wayne airport at an ungodly hour - a time when most people are still sleeping before they have to get up and go to church! My flights were both uneventful and I arrived at my destination (Dallas, Texas) without any hitches. I picked up my rental car, checked into my hotel and settled in. The hotel that I am staying at, is 1/2 mile from the airport and the main customer that I will be visiting while in Dallas. So, after unpacking my clothes and taking a bit of a cat nap (to overcome the exhaustion of being up so early) I proceed to head into the city for a bite to eat! Alas, this was not to be the case and upon arriving at my rental car I discovered I had a flat tire! What! Now how did that happen? Again, I remind you, that I had driven the car maybe a mile total. The 1/2 mile to the hotel and around it a couple of times before I parked! There was no way I could have caused this tire to go flat in 1.5 hours and only driving it for a mile. So I called Hertz and asked for Roadside Assistance, where I proceeded to tell the service lady my troubles. Nevermind, that I had to keep repeating myself and ask her to repeat herself because we seemed to have a bad connection or she was not connected to her headset properly. (Not sure which it was and it explains a lot further down) She managed to tell me that someone would be there within 60 minutes. She also mention that they usually arrive sooner than that but she has to quote 60 minutes. Also, during our conversation she informed me that Hertz considers a flat tire as damage and thus I would be responsible to pay for it! EXCUSE ME!! How can I be responsible for a flat tire when I had only driven the car a mile? I also told her that this car would not do for the week rental as I would be traveling out of the state and I would need a replacement. She said, "not a problem, I will call your rental location and request an exchange rental and while you are there you will need to file a incident report on your flat tire. " I re-iterated how could I be held responsible for a flat tire on the car when clearly there was something wrong with it prior to my picking it up in the first place....
So 60 minutes comes and goes...I receive a call from the driver telling me he is on the way and he needs to verify my location! (Nevermind, that I gave my location to the Hertz service lady 3 times) So I repeat the address of the hotel and where the car is parked. 15 minutes later I get a call from AAA dispatch telling me the driver is having a hard time finding me. By that time I had reached my boiling point and the gal at AAA got an ear full! The conversation went something like this: "How hard is it to get to the Holiday Inn down the street from the airport?"; " Airport? Which airport she asks me." "Dallas-Love Field, I am 1/2 mile away from the airport and the Hertz rental center. I have now given this information 5 times to you people....can someone please explain to me why this is so difficult?" " Well you haven't given me this information 5 times and if you don't stop yelling at me I won't send anyone!" " Oh yes you will because Hertz confirmed someone would be within in 60 minutes and your 15 minutes late!" Yet again, I reconfirmed my address and the location of the parked car!
I couldn't believe how hard it was to get a darn tire changed! For all of the time I had spent waiting I could have paid someone $10 to do it for me and drive it back to Hertz (which again is 1/2 mile away!) The driver finally arrived 15 minutes later and I was soon on my way to Hertz where I received the best customer service ever! I spoke with the manager about what had happened and he apologized profusely! He told me he never received any calls from Roadside Assistance about my problem and would have actually sent someone from his office to fix the flat instead! In the end, I received an exchange rental (upgraded) for 50% less that what I was originally going to pay and he made a note on my account about the flat tire not being my fault! I also received a $50 dollar voucher that can be used on my next rental with them! How cool is that! I am so glad things turned out the way they did, because I will be, honest I was prepared to fight dirty!
See, in the past when we have traveled, my partner took care of all these details! I simply had to show up to the airport with my luggage and we were good to go! Not to mention when I travel with my partner there is generally good conversations and much laughter between us so the trip goes faster! This time was much different and not for the better either! This time I actually had to plan, things like the trip budget, customer visits etc. Then I get the trip and budget (hotel, car and air fare) and cash advance approved. ( I also find that I talk to myself a lot!! Hee! Hee!)
I have a whole week of this... Good Lord help me now!